Customer
Service|
Utilities
Department Home Customer
Service |
| Customer Service | ||
| Patrick Kaup, Utility Services Manager | ||
| Phone: (308) 385-5480
100 E First Street, Grand Island, Nebraska 68801 or P.O. Box 1968, Grand Island, Nebraska 68802-1968 |
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Customer Service Information The Grand Island Utilities Department is the provider of quality water and electric service for the City of Grand Island, Nebraska. The Grand Island City Utilities Customer Service Department is located on the first floor of City Hall located at 100 E 1st Street in downtown Grand Island. The Customer Service Department is fully accessible for persons with disabilities. The Customer Service Department is open for walk-in customers:
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Services offered at the Customer Assistance Center include:
Beginning Service In order to begin new Water/Electric service with Grand Island City Utilities Department, customers must contact the Customer Service Department on the first floor of City Hall or by phone at 385-5480. |
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Monthly Billing
All utility accounts are billed on a monthly basis on actual meter readings when meters are accessible. Water meters that do not have remote reading devices are read quarterly and are minimum estimated on the non-read months. If you would like to have a remote read type water meter, please call our customer service office for a price quote.
Budget Billing
Budget billing is available for residential customers that prefer to pay an equal amount each month. Regular monthly readings still occur to make sure the budget amount is accurate. Your monthly statement will show the actual amount billed for each month, and the budget payment that is due.
To qualify for the budget billing program, you must
1) Have your account paid in full.
2) Been on our service more than 90 days.
3) Be a residential (single family) customer.
The budget amount is based on the average monthly billings for the remaining portion of the calendar year. The December billing will show the actual balance due or the credit balance whichever the case. The account is settled with the December bill and a new budget amount is set for the next year. Any credits can be used to reduce the next year budget or a refund can be requested.
CITY OF GRAND
ISLAND UTILITIES DEPARTMENT
ELECTRIC RATE
SCHEDULE
Effective
October 1, 2007 - Ordinance No. 9133
010, RESIDENTIAL SERVICE
Applicable in urban and rural distribution areas. Available
in single phase, through a single meter, to residential consumers for domestic
use in a single family dwelling unit; but is not available for commercial or
non-domestic use.
Individual single-phase motors not to exceed 10 HP each,
may be connected, however, the City Utilities Department must be notified in
writing, if a motor over 5 HP is installed.
This schedule has two sets of rates; one for the summer
period of five months, beginning with June billing; and the second for the
winter season of seven months, beginning with the November billing.
Summer Rate (June - October) Kilowatt Hours Used Per Month
|
Kilowatt Hours Used Per Month |
Rate per Kilowatt Hour |
| First 300 kwh | $0.085 |
| Next 700 kwh | $0.060 |
| All Additional kwh | $0.067 |
Winter Rate ( November - May ) Kilowatt Hours Used Per Month
|
Kilowatt Hours Used Per Month |
Rate per Kilowatt Hour |
| First 300 kwh | $0.085 |
| Next 700 kwh | $0.060 |
| All Additional kwh | $0.039 |
Plus a customer charge of $
5.00 per month, in addition to
that charged for the electrical energy used, plus the applicable Power Cost Adjustment
Charge.
The minimum monthly bill shall be $ 5.00.
Service Specifications
Residential Service shall be supplied at a nominal voltage
of 120 / 240 single phase, only.
030, SINGLE-PHASE: COMMERCIAL SERVICE
Applicable in urban and rural distribution areas. Available
for commercial customers, for lighting and small appliances. Available for
single meter multi-family dwelling units, and combined residential-commercial use, where the
Residential Rate is not applicable. Service shall be through a single
meter.
Individual single-phase motors, not to exceed 10 HP each,
may be connected, however, the City Utilities Department must be notified in
writing, if a motor over 5 HP is installed.
|
Kilowatt Hours Used Per Month |
Rate per Kilowatt Hour |
| First 350 kwh | $0.090 |
| Next 650 kwh | $0.080 |
| Next 1,500 kwh | $0.074 |
| Next 2,500 kwh | $0.070 |
| Next 5,000 kwh | $0.064 |
| Over 10,000 kwh | $0.061 |
Plus a customer charge of $ 7.00 per month, in addition to
that charged for the electrical energy used, plus the applicable Power Cost Adjustment
Charge.
The minimum monthly bill shall be $ 7.00.
Service Specifications
Single-Phase Commercial
service shall be supplied at a nominal voltage of 120 / 240 Volts, single phase.
At the discretion of the Utilities Department 240 / 480 Volts, single phase, may
be furnished.
Discounts for Primary Service
If the Single-Phase
Commercial user owns and maintains all necessary transformation equipment and
structures, a 3% reduction will be made in the energy billed. If energy is
metered on the primary side ( 7.2 KV or above ) of the service, a 2% reduction
will be made in the energy billed. These discounts, however, do not apply to the
minimum stated.
050 THREE-PHASE COMMERCIAL SERVICE
Applicable in the territory served by the City of Grand
Island, and is available through a single meter at three phase, for any electric
service uses where three-phase service is available.
This schedule has two sets of rates: one for the summer
period of five months, beginning with the June billing, and the second for the
winter season of seven months, beginning with the November billing.
Summer Rate ( June - October )
|
Kilowatt Hours Used Per Month |
Rate per Kilowatt Hour |
| First 1,000 kwh | $0.087 |
| Next 1,500 kwh | $0.079 |
| Next 2,500 kwh | $0.075 |
| Next 15,000 kwh | $0.069 |
| Next 20,000 kwh | $0.066 |
Winter Rate ( November - May )
|
Kilowatt Hours Used Per Month |
Rate per Kilowatt Hour |
| First 500 kwh | $0.087 |
| Next 1,000 kwh | $0.079 |
| Next 2,500 kwh | $0.066 |
| Over 4,000 kwh | $0.063 |
Plus a customer charge of $10.00 per month, in addition to that charged for the electrical energy used, plus the applicable Power Cost Adjustment Charge.
Minimum
The minimum monthly bill
shall be $ 10.00. The minimum shall in no event be
less than $ 0.70 per month per connected horsepower.
The billing horsepower shall be determined as
follows:
1.
Total connected horsepower - if total connected horsepower
is less than 20 HP.
2.
If total connected horsepower exceeds 20 HP - then the
billing horse power shall be the larger of 20 HP, or the largest single
connected motor.
3.
If questions arise as to the actual billing horsepower, the
City Utilities Department may, at its option, install demand meters. The
Kilowatt reading shall determine the billing horsepower on the basis of 0.75
Kilowatt / 1.0 HP.
It is the responsibility of the customer to inform the City Utilities Department of changes that may affect minimum billings.
Service Specifications
Three-Phase Commercial Service is supplied at three phase,
four wire wye, at 120/208 Volts or 277/480 Volts; or three phase, three wire
delta, at 240 Volts or 480 Volts. Delta services must operate ungrounded, unless
prior written approval is obtained by the customer from the City Utilities
Department.
Current unbalance between phases should not exceed
15%.
Discounts for Primary Service
If the Three-Phase Commercial user owns and maintains all
necessary transformation equipment and structures, a 3% reduction will be made
in the energy billed. If energy is metered on the primary side ( 7.2 KV or above
) of the service, a 2% reduction will be made in the energy billed. These
discounts, however, do not apply to the minimum stated.
Power Factor
The customer shall install
power-factor correction equipment, if necessary, to ensure a power factor of no
less than 90%, lagging or leading.
100, THREE-PHASE POWER SERVICE
Applicable in the territory served by the City of Grand Island, available through a single meter at three phase. Available for any commercial or industrial use of energy.
Demand Charge
$8.50 per KW of billing demand
Energy Charge
$0.0355 per KWH for the first 450 hours of monthly
demand.
$0.0290 per KWH for all additional usage; plus
applicable Power Cost Adjustment charge.
Customer Charge
$300 per month.
Minimum
The minimum monthly bill shall
be no less than $ 700.00. The Power Cost Adjustment charge is applied to energy
consumption only.
During the months of June through October, the Billing Demand shall be the Summer Demand. During the months of November through May, the Billing Demand shall be the measured Monthly Demand, but not more than the Summer Demand nor less than 65% of the Summer Demand.
The Monthly Demand shall be the highest rate of use in KW during a time interval of the billing period as established by the City Utilities Department, based upon the nature of the business of the customer. In no event shall the Monthly Demand be less than 50 KW.
The Summer Demand shall be defined as the maximum of the Monthly Demands established during June through October.
Discounts for Primary Service
If Three-Phase Power
energy is metered on the primary side (7.2 KV or above) of the service, a 3%
reduction will be made in the energy billed. In addition, if the user owns and
maintains all necessary transformation equipment and structures, a 5% reduction
will be made in the demand billed. These discounts, however. do not apply to the
minimum stated.
Service Specifications
Any standard, nationally recognized, three-phase voltage
will be supplied if transformation is available.
Power Factor
The customer shall install power-factor correction
equipment. if necessary, to ensure a power factor of no less than 90%, lagging
or leading.
Applicable in the territory served by the City of Grand
Island; and is available for any outdoor area floodlighting of customer's
property from dusk to dawn, where such service can be rendered directly from existing secondary distribution lines of
the City.
Luminare will be selected by Electric Department and provided
from Electric Department stock. For installation on an existing wood pole, and
connected to existing overhead secondary conductors on such pole the rate is $
0.76 per watt per year, billed on a monthly basis.
Power Cost Adjustment is not applicable to Area Floodlighting
Rate.
CONTRACT PERIOD AND CONDITIONS
Service under Rate 114 is available for a minimum period of
24 months and thereafter until terminated by thirty ( 30 ) days notice in
writing.
The City of Grand island will install, own, and operate and
maintain all area lighting equipment under this schedule. If underground service
is desired, approval of the City must be obtained and the additional cost
therefore shall be paid in advance to the City by the consumer on a
nonrefundable basis.
The burning of the lamps shall be controlled by automatic
control equipment installed by the City and burning time shall be approximately
thirty minutes after sunset to approximately thirty minutes before
sunrise.
The City shall be notified by the consumer of any
operational failure of lamps. Lamp replacement or repairs will be performed only
during regular working hours.
Non-Standard Installations: If underground service is desired or extension of overhead secondary facilities is required or special materials are requested, approval of the City must be obtained. All additional cost for materials and labor shall be paid in advance to the City, by the consumer, on a non-refundable basis.
CITY OF GRAND ISLAND UTILITIES DEPARTMENT
WATER RATE SCHEDULE
Effective October 1, 2006 - Ordinance No. 9065
The rate to be charged for water furnished shall be as follows:
|
Cubic Feet Per Month |
Rate Per 100 Cubic Feet |
| First 500 | $1.452 |
| Next 500 | $0.680 |
| Next 500 | $0.672 |
| Next 2,500 | $0.745 |
| Next 6,000 | $0.692 |
| Next 90,000 | $0.635 |
| Next 100,000 | $0.557 |
| Next 200,000 | $0.519 |
| Monthly Minimum (500 cubic feet) | $7.260* |
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*Plus a customer charge of $0.30 per month for unfunded federal mandates for the Clean Water Act and the City's backflow program, in addition to the regular rates charged for water furnished to the customer. |
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PRIVATE FIRE PROTECTION SERVICES (Effective October 1 , 2006)
|
Yearly Private Tap Type |
Price (tax included) |
| For each fire hydrant | $90.72 |
| For each tap from city main | $90.72 |
WATER METER SERVICE CHARGES (Effective January 1, 2006)
|
Size of Meter |
Price (tax included) |
| 5/8" Remote Read | $70.50 |
| 3/4" Remote Read | $99.50 |
| 1" Remote Read | $142.00 |
| 1-1/2" Remote Read | Call for Quote |
| 2" Turbo | Call for Quote |
| 3" Turbo | Call for Quote |
| 4" Free Flo | Call for Quote |
| 6" Free Flo | Call for Quote |
FROZEN OR STOLEN METER CHARGES (Effective October 1, 2006)
Materials + Labor Rate
MISCELLANEOUS NON-RECURRING RATES (Effective October 1, 2007)
|
Service |
Price (tax included) |
| Service Charge (New Connections or Transfer Service) | $16.00 |
| Return Check Charge | $25.00 |
| Turn on Charge (Non-Payment) | $35.00 |
| After Hours Turn on Charge (Non-Payment) | $200.00 |
| Temporary Commercial Electric Service | $125.00 |
| Temporary Water Meter on Fire Hydrant | $80.00 |
| Locate Stop Box | $35.00 |
| Unauthorized Reconnections | $200.00 |
DEPOSITS (Effective February 12, 1997)
|
Type |
Price (tax included) |
| Residential | none |
| Non-Residential | 2 x peak month billing |
INDIVIDUAL SERVICE INSTALLATIONS (Effective October 1, 2007)
|
Type |
Price (tax included) |
| 3/4" Service (No boring or paving removal) | $1,135.00 |
| 1" Service (No boring or paving removal) | $1200.00 |
| Excavation Credit | ($165.00) |
| Watermain Tap (only) 3/4"- 2" | $80.00 |
CITY OF GRAND ISLAND UTILITIES DEPARTMENT
SEWER RATE SCHEDULE
EFFECTIVE October 1, 2007 - Ordinance No. 9135
For the use of the Sewer System, Residential customers shall pay an amount computed upon the amount of water consumed during the two winter quarters, and the lower of these two winter quarters shall be used in arriving at such charges. Commercial customers shall pay an amount computed upon the amount of water consumed during the billing period.
MONTHLY BILLINGS
|
Type |
Price (tax included) |
| Service Charge | $8.00 |
| Per each 100 Cu. Ft. used | $1.33 |
| Un-Metered Customers | $18.68 |
The service charge for Sewer contributions to consumers and users, shall be billed regardless of the volume of sewer contributed. If more than one dwelling unit is served from a single water meter or single water source, a minimum charge will be made for each dwelling unit. In case of apartments and mobile courts, the minimum charge shall be computed on the yearly average of dwelling units occupied.
* These rates apply only to ordinary domestic sewage. See the director of Public Works for information on the " Extra Strength Surcharge" and "Industrial Four Part Charge", Contact the Public Works Department (308) 385-5440 ext. 260.
Each month a meter reader will read your electric meter and
remote read water meter. If your water meter does not have a remote reading
device we will read the meter every 3 (three) months. You will receive a
minimum estimated bill for the months we do not attempt to read the meter.
Our meter readers all carry a City of Grand Island photo
identification that will be produced on request. If you have any doubt about the
identity of an employee, call our office at 385-5480 for verification.
Occasionally we are unable to obtain meter readings because
nobody is home, locked gates, or pets. If we are unable to read the meter, we
will leave a meter reading card for you to complete and mail to our office.
These cards are addressed and are postage paid for your convenience. If we do
not receive the card prior to your account being billed, we will estimate the
consumption based on past consumption history.
How to Read a Water Meter......
Some meters have numbers that you read like an odometer that records how many miles are on your car. If you receive a card asking for your meter reading, write all the numbers showing on the meter in the space provided.
If your meter has dials or ( clocks ), carefully note the position of each hand and mark the clocks on the card accordingly.
PAYMENT CONDITIONS - ELECTRIC, WATER & SEWER
Effective October 1, 2007 -
Ordinance No. 9135
1. All bills are due when received.
2. If full payment is not received prior to the printing of the statement for the next billing period, a late payment charge shall be assessed. This charge shall be $2.00, plus 1% of the unpaid balance of $5.00 or more.
3. A $35.00 service charge shall be collected before reconnection, in each instance of disconnection for nonpayment of billing; provided such service charge shall be $200.00 if reconnection is demanded after business hours.
4. A $25.00 service charge will be assessed for each check returned for insufficient funds. This charge is in addition to any other charges.
5. A $16.00 service Charge shall be collected, before all new connections are made by the City Utilities Department.
6. A $16.00 service charge shall be collected, to transfer service from one occupant to another occupant at the same location.
7. Service periods are normally for periods of one year or longer. If it appears that services are being disconnected and reconnected within a twelve-month period, in order to avoid minimum billing charges, an amount equivalent to the minimum billings for the disconnection period (not to exceed eleven months) must be paid before the service is reconnected, This is in addition to the normal connection charges
RATE ASSIGNMENT
The Grand Island Utility Department will attempt to assign
customers to the lowest applicable rate. It is the customer's responsibility to
inform the Utility Department of any changes that may affect the assignment or
billing conditions within a given rate.
The customer is in a better position than the Utility
Department to analyze electric usage. When more than one rate assignment is
applicable, the customer may select the rate considered the most beneficial.
Customer-requested rate reassignments will not be made more frequently than once
every twelve months. In no event will the Utility Department be responsible for
losses incurred due to improper rate assignment.
At customer request, demand metering will be installed by
the Utility Department. The Utility Department may, at its option, assess a
one-time charge of $200.00 to pay the additional metering facilities.
To make paying a utility bill as convenient as possible, the City of Grand Island offers our customers the choice of several payment methods.
All utility bills sent from our office include a return window envelope for customers to use if paying by mail. These envelopes require no addressing. When the payment stub is placed in the envelope the mailing address shows in the window.
Customers that prefer to pay at City Hall can either pay at the lobby counter or the drive up window located on the east side of the building. Both locations are staffed from 8am to 5pm Monday through Friday. Customers arriving after business hours can use the night depository located at the drive up window.
Three local banks, Five Points Bank, TierOne Bank, and Union Bank also accept utility payments at their banking facilities. Customers only need to have their utility statement when making payment.
Bank Withdrawal and Credit card Program (VISA / Mastercard)
We also offer an automatic bank withdrawal or payment by credit card where you can choose the day of the month that you want to pay. We offer this service at no charge for those customers who prefer to use either of these customer programs. The budget amount, combined with the automatic bank withdrawal or credit card payment is a popular choice for customer convenience.
Each month, you will receive your utility bill as you always have. On the bottom portion of the bill, we will print the amount of the automatic bank withdrawal or the amount to be paid by credit card and a notation that the bill will be paid on the date you have selected.
If you would like to take advantage of these programs, please call our Customer Service Personnel at 385-5480.
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