customer service center

Customer Service Center

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  The Grand Island Utilities Department is the provider of quality water and electric service for the City of Grand Island, Nebraska  
   The Grand Island City Utilities Customer Service Center is located at 1306 W. 3rd Street. The Customer Service Center features a private customer service area, cashier window with ADA accomodatons, adequate and convenient parking, staffed drive-up window, and an after hours drop box next to the drive-up window. 

The Customer Service Center is open for walk-in customers:

  • Monday - Friday 8:00 a.m. to 5:00 p.m.
  • Call-in hours at 385-5480 are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Services offered at the Customer Service Center include:

  • New water, electric, sewer services
  • Termination of service
  • Bill payment
  • Payment agreements
  • Account information
  • Budget plan
   Beginning Service
In order to begin new utility service with Grand Island City Utilities Department, customers must contact the Customer Service Center at 1306 W. 3rd Street or by phone at 385-5480.