Grand Island Fire Department uses EMS|MC as our third-party billing company to process and invoice fees related to ambulance service.   

A patient's billing statement will show our address as:   

City of Grand Island Fire Department                                                                                                                                                PO Box 863                                                                                                                                                                                                          Lewisville, NC 27023-0863

Don't be alarmed,  this is the correct address for our billing company.  The patient's account can also be accessed on-line:  https://emsbilling.com/patient/  

The website offers a variety of options for the patient such as the ability to make a payment, provide issurance information, submit a signature, take a survey, and ask a question. 

If you want to talk to an actual person, our billing company can be reached at 1 (800) 814-5339, Monday through Friday from 7 a.m. to 7 p.m. 

Locally, our Administrative Assistant, Rose Rhoads, can help you as well.  She can be reached at:  roser@grand-island.com   or by phone: (308) 389-0220

We sincerely hope the patient is doing better and we want to thank you for allowing us the priviledge of serving you and your loved ones.