The Grand Island Fire Department uses EMS|MC as our third-party billing company to process and invoice fees related to ambulance service.   Don't be alarmed about an out-of-state address as  this is the correct address for our billing company.  A patient's account can also be accessed online HERE.

A patient's billing statement will show our address as:   

City of Grand Island Fire Department                                                                                                                                           
PO Box 863                                                                             
Lewisville, NC 27023-0863

The website offers a variety of options for the patient such as the ability to make a payment, provide insurance information, submit a signature, take a survey and ask a question.  If you want to talk to an actual person, our billing company can be reached at 1-800-814-5339 Monday through Friday from 7 a.m. to 7 p.m.  Locally, our Administrative Assistant, Rose Rhoads, can help you as well.  She can be reached at (308) 389-0220 during business hours or by e-mailing her at roser@grand-island.com.

We sincerely hope the patient is doing better, and we want to thank you for allowing us the privilege of serving you and your loved ones.